NEW: Try our Auto Configuration app to set up your new Apple or Mac Mail account ⇒ here
Alternatively, follow this tutorial to manually set up your mail account:
This guide will show you how to set up Mail in macOS Sierra or Mojave. If Mail is already set up but giving errors, refer to our macOS Sierra/Mojave troubleshooting guide.
Replace example.com with your domain name
This guide defaults to IMAP and No SSL. Alternatively, you can set up your new email account with SSL.
Check your password
- First, check your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password – you will need to get your domain or web administrator to update it for you if you don’t have konsoleH access.
Add a new email account
- Launch Mail.
- From the toolbar at the top, select Mail and then Add Account…
Other Mail Account
- Select Other Mail Account…
Account Information
- Enter your details
- Name (which will appear in the ‘From’ field when you send emails)
- Email Address
- Password (Forgotten passwords – Contact your Web Administrator )
- > Sign In
Server Settings
- Complete the settings as follows:
- User Name is the full email address
- Account Type is IMAP or POP according to preference (IMAP is the default)
- For domains still in transfer or propagation, temporarily use the IP Address in place of Incoming & Outgoing Mail Server
- Ignore Unable to verify account name or password
- > Sign In
Server Identity
- Ignore the 2 server identity messages > Continue♦ You can add the certificate to your trust settings to avoid seeing this message in the future.
- Select any apps > Done
Your Mail account is now set up. You will see your new account in the list with any other mail accounts. However, to avoid any future issues, continue with these few tweaks:
Further settings
- From the top menu choose Mail > Preferences…
Account Information
- On the Accounts tab, choose your new account from the list on the left, and then click Server Settings
Server Settings
Now for some important customizations:
- Deselect (uncheck) the boxes for Automatically manage connection settings for both Incoming and Outgoing Mail Servers –additional fields will now be displayed.
- Select Advanced IMAP Settings
- Select Allow insecure authentication > OK
- Deselect (uncheck) the boxes for Use TSL/SSL for both Incoming and Outgoing Mail Servers.
- Under Outgoing Mail Server (SMTP) click the drop-down arrow at Account
- Select Edit SMTP Server List
- Tick Allow insecure authentication
- Click OK and Save. (Note: this button only becomes visible when settings have changed)
Your Mail is now set up!
