This guide takes you step-by-step through the process of setting up a new email account in the Outlook Mobile app on iOS or Android.

Replace example.com with your domain name

  1. Launch the Outlook app
  2. Select Get Started 
  3. An Add Account screen will appear, enter your email address and select Continue
  4. Select the ? icon on the top right-hand side of the screen, select Change account provider
  5. On the Add Email Account screen select IMAP
  6. Complete the following fields:
    ° Email address — type in your full email address (in lowercase)
    ° Password — type your email password (forgotten passwords – Contact your Web Administrator )
    ° Display name — Your full name (eg John Smith)
  7. Complete all Advanced Settings
    • IMAP Incoming Mail Server
    • IMAP Username is the full email address
    • IMAP Password is the mailbox password
    • SMTP Outgoing Mail Server 
    • SMTP Username is the full email address (same as IMAP)
    • SMTP Password is the mailbox password (same as IMAP)
  8. Select the ✔ icon in the top right-hand corner
  9. A message will appear that reads ‘Attempting to log in…’
  10. The next screen — Account added — will confirm that the email account has been added successfully
  11. If you would like to add another email account, select Continue. If not, select Skip
  12. An email tutorial will appear; by selecting Skip you will be taken directed to your inbox. Alternatively, your inbox will appear after the tutorial.